Guidelines for Policy Holders/Claimants
- Death Claim
Features
A death claim is a claim arising out of the death of the policy holder
within the term of his/her policy.
Death Claim cases of PLI/RPLI may be classified into following types:
- Based on the
period of the Insurance Policy: -
- Claims where Death occurs after completion of 3 years from the date of acceptance of proposal or date of revival of policy, whichever is later.
- Claims where death occurs before completion of 3 years from the date of acceptance of proposal or date of revival of policy, whichever is later.
- Based
on cause of Death of the Insurant
- Natural Death- All deaths except death by suicide, murder or accident.
- Un-natural death-Death due to suicide, murder or accident.
Death Claim Application- may be obtained from nearest Post Office/CPC or
may be downloaded from India Post website, PLI website or PLI Customer Portal
Make sure to fill the form correctly viz. policy details, policy number,
name of insurant, sum assured, date of acceptance, date of survival benefit due
(if any), date of maturity, loan particulars (if any), details of death of
insurant viz. date of death, cause of death, place of death, details of
claimant viz. name of claimant, age of claimant, relationship of claimant with
insurant, proof of relationship, contact particulars etc., account details etc.
supported by following documents: -
- Original
Policy Bond or Letter of Indemnity.
- Self-Attested copy of Death Certificate (issued by Local Administration/register of local board/village panchayat/Medical Practitioner or Certificate of Doctor, who last attended the insurer clearly mentioning reason of death)
- Self-Attested Post-mortem report (in case of unnatural death of Insurant)
- Self-Attested
copy of Succession Cert./Letter of Administration/Probate of Will, if
nomination is not available
- Self-Attested
copy of ID proof of the Claimant(s)
- Self-Attested
copy of address proof of the Claimant(s)
- Self-Attested
copy of FIR (in case of unnatural death of Insurant)
- Cancelled
Cheque of Claimant(s) Bank Account(s) for Bank Mandate
- Documents of
Credit or Premium Receipt Book (D.O.C. if Pay policy or Premium Receipt
Book if Cash Policy and all the paid premium not updated on McCamish
Software)
- Loan Receipt
Book (if Loan taken on Policy)
- Indemnity
Bond (in case of Unantural death)
- Any other document, if required
- Important Points:
Death Claim cases can only be submitted by depositing at nearest Post
Office anywhere
Get duly filled-in and signed 'Acknowledgement Slip' as proof of
submission from the official/office where Claim Application is submitted
Promptly respond to communication, if any, from Department of Posts
asking for missing/additional documents/information
In certain cases, investigation will be done. Kindly co-operate
The obtained amount shall be remitted directly on to beneficiary bank or
post office account/or through cheque.
For queries on your application call 1800-266-6868
- Maturity/survival Benefit Claim
- Features:
Maturity/Survival Benefit Claim of a policy arises on completion of term
of the policy as per the features of that particular plan.
Maturity/Survival Claim Form may be obtained from nearest Post
Office/CPC or may be downloaded from India Post website, PLI website or PLI
Customer Portal
Make sure to fill correct policy details viz. policy number, name of
insurant, sum assured, date of acceptance, premium frequency, date of survival
benefits due (if any), date of maturity, loan particulars (if any), communication
address, DDO details (in case of pay recovery policies), Account details etc.
supported by following documents: -
- Original
Policy Bond or Letter of Indemnity
- Self-Attested copy of ID proof of the insurant
- Self-Attested copy of address proof of the insurant
- Document of
credit/ Premium Receipt Book (D.O.C if pay policy or Premium Receipt Book
if Cash Policy and the paid premium not updated on McCamish Software)
- Loan Receipt
Book (if outstanding loan amount as mentioned in Intimation letter and
Loan receipt book differs)
- Cancelled
cheque of Insurant Bank Account for Bank Mandate or self-attested copy of
POSB passbook
- In case messenger in appointed by insurant for submission of Maturity Claim Form: -
- Self-Attested
copy of ID proof of messenger
- Self-Attested
copy of Address proof of messenger
- Self-
Attested medical certificate of insurant from Govt. Hospital/Govt.
Accredited Hospital or Self-Attested copy of passport clearly showing visa
details and date of departure from India (in case insurant is unable to
visit post office being medically unfit or outside India, as the case may
be)
Important Points:
Get duly filled-in and signed 'Acknowledgement Slip' as proof of
submission from the official/office where Maturity/Survival Claim Form is
submitted
Promptly respond to communication, if any, from CPC asking for
missing/additional documents/information
For queries on your application call 1800-266-6868
Loans/Assignment/Re-assignment
Features:
Loan may be taken against (i) WLA and Convertible WLA policies after
completion of 4 years and (ii) EA and YS policies after completion of 3 years.
However, Loan is not available in AEA and Children policy.
Policies may be assigned by the policyholder either for valuable
consideration, loan against policy or by way of gift
Loan Application/Assignment/Re-assignment Form- may be obtained from
nearest Post Office/CPC or may be downloaded from India Post website, PLI
website or PLI Customer Portal
Make sure to fill the form with correct policy details viz. policy
number, name of insurant, sum assured, date of acceptance, date of maturity,
amount of loan required, purpose for which loan is required, details of
previous loan taken on the policy, missing credits, communication address,
office address of DDO (for pay recovery policies only), account details etc.
supported by following documents: -
- Self-attested
copy of Policy Bond
- Document of
credit (in case of pay policy) or premium receipt book (in cash policy)
{In case, any premia payment is made in addition to the details available
in loan quote
- Self-Attested
copy of ID proof of the Insurant
- Self-Attested
copy of address proof of the insurant
- Loan
repayment receipt book (in case any loan re-payment is made in addition to
the detail available in loan quote)
- Cancelled
Cheque of Insurant Bank Account for Bank Mandate or self-attested copy of
POSB Passbook first page
- In case messenger in appointed by insurant for submission of Loan application form: -
- Self-Attested
copy of ID proof of messenger
- Self-Attested
copy of Address proof of messenger
- Self-
Attested medical certificate of insurant from Govt. Hospital/Govt.
Accredited Hospital or Self-Attested copy of passport clearly showing visa
details and date of departure from India (in case insurant is unable to
visit post office being medically unfit or outside India, as the case may
be)
- Any other
documents, as required.
- Important Points:
Correct and complete filling up of Loan Application/Assignment/Re-assignment
Form
Submission of duly filled-in Loan Application/Assignment/Re-assignment
Form, along with all relevant documents, at any Post Office/CPC
Get duly filled-in and signed 'Acknowledgement Slip' as proof of
submission from the official/office where Loan
Application/Assignment/Re-assignment Form is submitted
Promptly respond to communication, if any, from CPC asking for
missing/additional documents/information
For queries on your application call 1800-266-6868
Surrender
Features:
Surrender facility is available after 3 years in case of WLA, EA, CWLA
and YS policies. No surrender facility is available in case of AEA and Children
policy. Surrender value depends on the surrender factor, type and term of
policy. Surrendering any policy is always a loss. Bonus on the reduced sum
assured is paid only if the policy is surrendered after 5 years.
Application for Surrender - may be obtained from nearest Post Office/CPC
or may be downloaded from India Post website, PLI website or PLI Customer Portal
Correct and complete filling up of Application for Surrender along with
following documents: -
- Original
Policy document
- Loan
repayment Receipt Book relating to previous loan, if any
- Premium
receipt book (in case of cash policies)
- Certificate
of Pay disbursing Officer regarding recovery of premia from the pay for
the last six months (for pay policies)
- Any other
document, if required
Submission of duly filled-in Application for Surrender, along with all
relevant documents, at any Post Office/CPC
Promptly respond to communication, if any, from CPC asking for
missing/additional documents/information
Revival
Features:
If the premia are not paid for 6 months in case of policy within 3 years,
(or) 12 months in case of policy more than 3 years, then the policy becomes
lapsed. This needs revival to make it active. Revival may be on any number of
occasions during entire term of the policy, provided a period of consecutive 5
(five) years should not have passed from the date of first unpaid premium.
After credit of due premium with interest @12% per annum and a good health
certificate, the policy can be revived. Revival amount may be paid in one
lumpsum or in convenient instalments not exceeding 12 instalments
Application for Revival - may be obtained from nearest Post Office/CPC
or may be downloaded from India Post website, PLI website or PLI Customer
Portal
Correct and complete filling up of Application for Revival supported
with Medical Certificate in prescribed proforma.
Submission of duly filled-in Application for Revival, along with all
relevant documents, at any Post Office/CPC
Promptly respond to communication, if any, from CPC asking for
missing/additional documents/information
For queries on your application call 1800-266-6868
- Conversion
Features:
Conversion of PLI/RPLI policy means any alteration affecting the date of
maturity of contract of insurance and includes not only alteration from WLA to
EA but also ante-dating or post-dating of the maturity of an EA policy and
consequent increase/decrease of premium.
Application for Conversion - may be obtained from nearest Post
Office/CPC or may be downloaded from India Post website, PLI website or PLI
Customer Portal
Correct and complete filling up of Application for Conversion supported
by following documents: -
- Policy document
- Premium receipt book (for cash policies)
- Certificate of disbursing officer regarding recovery of premia from pay for last six months (for pay recovery policies)
Submission of duly filled-in Application for Conversion, along with all
relevant documents, at any Post Office/CPC
Promptly respond to communication, if any, from CPC asking for
missing/additional documents/information
For queries on your application call 1800-266-6868
- Miscellaneous
Please provide mobile number and e-mail address for getting the timely
information about status of your claim.
Please provide bank account details correctly for quick disbursement of
claim amount directly into the account through NEFT.
If policy holder is unable to visit Post Office for submitting his
documents being medically unfit or being abroad, he may authorize a messenger
for submission of claim along with prescribed necessary documents.
Claimant should produce all original documents at the time of submission,
which will be returned after comparing. However, original Policy Bond and
Premium Receipt Book if any will be retained.
For queries on your application call 1800-266-6868
Abbreviations used:
-
PLI - Postal
Life Insurance
RPLI - Rural
Postal Life Insurance
CPC - Central
Processing Center
DDO - Drawing
and Disbursing Officer
POSB - Post
Office Savings Bank
WLA - Whole
Life Assurance
CWLA - Convertible
Whole Life Insurance
EA - Endowment
Assurance
YS - Yugal
Suraksha
AEA - Anticipated
Endowment Assurance
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